Domestic Angels Success Stories – Hazel Burnett, Franchisee Bournemouth Central Parks
- Year joined Domestic Angels – 2017 as an Angel/team leader, Feb 2018 started as a franchisee
- Previous career – interim gift shop owner, hotelier of 20yrs
- Franchise location – Bournemouth central parks, covering, Winton, Charminster, Throop, Muscliffe, Meyrick park, Talbot woods and more
- Biggest benefit – having the time with my family and managing hours that suit me, whilst having an income.
Tell us a bit about yourself and what you were doing prior to buying your Domestic Angels franchise business?
I’m a single parent to 4 children and one grandchild, I love spending time with all of them along with being a volunteer in Girl Guiding as a Brownie leader- giving a little back of what I was taught when I was younger, providing the girls with opportunities they might not otherwise have the chance to.
Prior to becoming a franchisee, I was a hotelier for 20 years in Bournemouth. Although lots of fun all year round, living in and running the hotel was a 24/7job, very time restricting, while raising my children and Girl Guiding. A family health scare arose, made us choose to close the hotel. This is when I missed my customer contact and briefly opened a little gift shop until I started as a ‘cover’ Angel with Domestic Angels.
Why did you go down the franchise route? And why did you choose a Domestic Angels franchise?
Choosing to be a franchisee with Domestic Angels was probably a bit different for me. I already knew the business from the inside, working as a team leader, so when the opportunity arose to manage my own area, I jumped at it. Having head office there to guide me through the processes and help where needed along with all the formats to set up were the main points.
Has becoming a Domestic Angels franchisee changed your life, if so how?
It has changed my life for the better, I can manage the time I work, whilst still having customer contact and grow my business with my Angels. It’s given me more time to focus on me and what’s important to me.
What is the most invaluable piece of advice you could give someone looking to buy their first franchise?
Research your chosen area for competitors in the trade, don’t try to undercut them to get their customers, use our brand, because we do get the right customers.
In your opinion, what makes a successful franchisee?
Having good management skills and customer service skills, someone who really cares about what they will be doing.
What are your plans for the future?
To keep growing my franchise area and put it at the top of the marketplace for the services we offer. Long, long term, maybe think about hiring a manager to run it for me.
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